When you hire Integra Network Services to monitor and protect your network, you don’t just get a team of tech-savvy professionals who work around the clock to keep your data safe. When you first contact Integra about monitored service, we will design a custom support plan that will work best with your business and schedule to meet and exceed your needs for tech support and network management.
As our tech team works to proactively monitor, manage, back-up and update your network from our Cloud-based remote location, our Help Desk solutions work to establish a working relationship with you and your trusted team. Together, we work to keep your network and vital data systems safe and protected, while communicating effectively with you to ensure that all bases are well-covered.
Questions or Concerns?
Our Help Desk solutions are domestic based with a 24/7 ticketing system – including weekends and holidays.
Our staff is able to fix most issues remotely, allow us to get you back in business without having to wait for tech support to come to your location. Our help desk staff can help you with any issues including desktop, server and network protection.
Emergency Response and Support
Our staff will regularly perform routine checks and screenings in order to keep your IT network optimized and protected. We can schedule these visits around your office hours at your convenience.
Our team also provides emergency response and support, visiting your facility for any repairs, troubleshooting or failures that cannot be fixed remotely. Contacting us is as easy as picking up the phone or using our online ticketing service – however you want to reach out and whenever you need it done, our staff is here to help.
Some of the services included with Help Desk at Integra include:
- 24/7 monitoring and availability for service calls, questions and concerns.
- Regular Network Health Checks for continued maintenance and reliability.
- Emergency services available both remotely and on-site as needed for fastest repair.
- Speak with a “live” person at our Help Desk during normal business hours.
- Easy contact options include 24-hour telephone and online support options.
Get Help Today
Get the help you need at a price you can afford by calling Integra Network Services. We will give you a full evaluation of your current network services and give you more information on the services we provide and the protections we can offer to keep your business running smoothly. Contact Integra at 508-482-5510 for more information or to set up a consultation appointment.