One of the most advanced services that we offer to our clients is access to our remote support center. Our responsive team of support staff work round the clock to ensure that our clients receive top-notch support, problem-solving and emergency services.
Our remote support center works on a three level tier-supported service structure. Combined with our state of the art technology, tools and knowledgeable service staff, our clients get all the benefits of a highly dedicated support team at a fraction of the cost.
The team that operates this support structure has extensive knowledge in network engineering, security, support, maintenance, network management and much more. Each client gains access to a dedicated team that is familiar with their network structure and unique business requirements as a means of providing a top level of quality customer service that will far exceed anything you’ve ever experienced before.
Three-tiered Support for Better Service
Integra Network Services offers a unique three-tiered support system that allows us to quickly assess issues experienced by our clients for quicker response and action. This system is extremely beneficial to small and medium-sized businesses as a means of reducing support costs associated with a single system, saving anywhere between hundreds and thousands of dollars each year.
Tier One Support
This level of support focuses on end user issues such as workstations, mobile devices and common issues affecting the user portion of your office network. We can help you solve issues relating to:
- error resolution
- PC disk cleanup
- common PC applications
- virus and spyware issues
- printer problems
Tier Two Support
This level of support focuses on issues surrounding your network and server. Our team of highly qualified support staff can help you solve problems such as:
- mobile devices
- infrastructure issues
- domain controllers
- remote access
Tier Three Support
This level of support focuses on issues that surround specialized network solutions, such as Microsoft, Blackberry, Linux or Cisco environments. Our top-level support staff can help you solve problems that relate to the following types of specialized network solutions, including:
- server down
- disk errors
- firewalls and routers
- advanced infrastructure issues
- UPS/power issues
Advanced Three-Tier Support at a Price You Can Afford
Integra Network Services can help you get on the road to a streamlined, managed network solution with support services that fit your budget and your unique needs. Give us a call at 508-482-5510 for more information or to set up an appointment with our IT consultants.