Audio Visual Solutions
Integra Network Services provides a variety of Audio Visual solutions from a single conference room to multi-location large scale footprints. With access to the top technology in the industry, Integra Network Services will custom tailor a solution to fit your budget while maximizing performance. Integra will take you from start to finish with design planning to installation to end user training.
Additionally, with Audio Visual always interfacing with your IT Network & Tel/Data Wiring, our IT & Tel/Data Engineers are involved with every Audio Visual implementation overseeing proper wiring & communication within your IT Network Environment. IT Directors today are constantly looking for an Audio Visual vendor who can speak the same language, at Integra we will give you peace of mind.
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Presentation Systems
Video Wall Solutions
Touchless Visual Communication & Collaboration
- Touchless Conference Rooms
- Audio Systems
- In-Office & Work From Home Conferencing Solutions
- Digital Signage
- Visitor Management Systems
- Live Streams
- Lobby and Amenity Spaces
Unified Communications and Collaboration
- Email and voicemail
- Calendars and scheduling
- Voice and telephony
- Real-time communications
- Web, audio and video conferencing
- Instant messaging
Video Conferencing
Audio Visual Managed Services
Remote Support (Unlimited)
- Integra will supply unlimited remote support; Monday – Friday 8:30am -5:00pm (Excluding all major holidays).
- Contact methods include Email, Web Support Portal, or Phone
Monitoring Service (24x7x365)
- Monitoring and alerting of critical AV devices, services, log events, and performance issues.
- Automatic Integra support ticket generation and alert notification for critical AV devices.
Preventative Maintenance
- Bi-Annual engagements to update software / firmware.
- Perform any other relevant preventative maintenance needed to maintain optimal operation.
- Provide report after maintenance has completed.
AV Documentation
- Maintain any relevant documentation from baseline information.
AV Vendor Management
- Act as a single point of contact for the clients managed A/V equipment (act on behalf of).
Remote AV Device Administration (IP Addressable)
- Perform initial inventory of all devices to be administered.
- Deploy agent software (if applicable).
- Video Conferencing Service support for Zoom, Teams, etc. (if applicable).
- Permissions management.
- OS Patch / service pack / driver / security updates (if device allows).
- Remote automated Audio-Visual Software/Firmware Updates (If device allows).
- Basic system performance monitoring and tuning when necessary.
- Antivirus Protection & Management (For Windows and Mac A/V Workstations only):
Annual Technology Review
- Review existing service (any issues and performance).
- Go over any new items the client wants to change or implement.
- Go over future technology roadmaps (new service offerings).
Optional Services
- Special Events Support (per event @ discounted rate).
- New Onsite Device, Firmware, or Software Install (per visit @ discounted rate).
- Quarterly Dedicated On-Site Engineer (4hr Block) (@ discounted rate).
- 4HRs Dedicated On-Site Engineer. **Block is a set schedule coordinated with client.
- Check all conference rooms and devices for proper functionality.
- Respond to client requests.
Standard Service Level
- Critical Issue Response time: 1 hour (24x7x365)
- Non-Critical Issues Response time: 1 Business Day
- Faulty Hardware Replacement: Best effort based on availability and device warranties maintained by client.
Remote Monitoring and Management Architecture
The following diagram shows a typical customer AV network support architecture.