IT Support Solutions
Integra Network Services provides a full line of complete support to our customers, including small and medium-sized businesses. Our IT support is a multifaceted program that consists of desktop and server support, as well as customer and critical systems support. We also offer remote support opportunities, support for your projects, staff augmentation services and relocation support. Our team is here to ensure that your business has complete IT support whenever or wherever you need it.
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Desktop & Server
As important as it is to have reliable servers and a secure network as the backbone of your business, it is also important to have PCs that are reliable and stable. One of the services offered by Integra Network Services is the management and maintenance of our client’s desktops and servers. Our proactive approach and automated desktop management system helps our clients to stay up-to-date with all of the latest patches and updates, increasing uptime, reliability and effectiveness across the system.
Our desktop and server management services include the following:
- Managed antivirus, including automated virus definition updates
- Automated patch management for Windows
- Automated back-up and recovery
- Complete inventory of client’s software and hardware
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Remote Support
One of the most advanced services that we offer to our clients is access to our remote support center. Our responsive team of support staff work round the clock to ensure that our clients receive top-notch support, problem-solving and emergency services. Our remote support center works on a three level tier-supported service structure. Combined with our state of the art technology, tools and knowledgeable service staff, our clients get all the benefits of a highly dedicated support team at a fraction of the cost.
The team that operates this support structure has extensive knowledge in network engineering, security, support, maintenance, network management and much more. Each client gains access to a dedicated team that is familiar with their network structure and unique business requirements as a means of providing a top level of quality customer service that will far exceed anything you’ve ever experienced before.
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Projects
Integra Network Services has the managed IT network solutions and services available to increase the productivity, flexibility and effectiveness of your business. We work together with you and your team to establish a plan of action that will provide you with all of the technology, power and support you’ll need to accomplish just about anything you set out to do in the world of business.
Our team of highly qualified tech support and customer support service members bring many years of knowledge and experience to Integra Network Services, giving our clients opportunities above and beyond what any other service provider can deliver. From our IT consultants to our Help Desk service operators, we are here to help you achieve your goals.
- Custom networks
- Security assessments
- Upgrades & migrations
- Virtualization services
- Datacenter re-location
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Staff Augmentation
One of the services that Integra Network Services offers to its clients is the ability to augment your in-house IT staff through the use of one of our qualified consultants. It can be very difficult to find and train personnel for your IT department that is knowledgeable and experienced enough to meet the demands of your business. We maintain contact with a wide variety of specialized, certified IT professionals with a high level of skills, experience and education. Each of our consultants has been vetted by our staff to ensure a strong aptitude in customer service, problem-solving and technical proficiency.
Our professional IT consultants can be hired for specific jobs, short-term opportunities or we’ll let you “steal” them and forge a long-term relationship. Whatever your needs, we can help put you in touch with the right person for the right job. Our IT Staff Augmentation program can help you to save time and money by:
- Streamlining the hiring process
- Giving access to a pool of qualified IT professionals
- Finding short or long-term support staff
- Not having to advertise for and interview prospects
- Providing ready-to-hire staff with complete background and reference checks
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Relocation
How would you like to move to a new office or open a new location and be 100% operation and ready to do business from the moment you walk in the door? Integra Network Services can make that dream a reality. Our relocation management services help our clients to completely move or open a brand new location with all of the computer systems, telephone services, networking, Internet and other essential services already in place.
