Managed Services Solutions
Network downtime is one of those issues that can cost your business both time and money. For small or medium-sized business owners, outsourcing your IT services to a Managed Services Provider (MSP) can help ensure that your network will always be available whenever you need it, eliminating the need to hire additional IT staff around the clock. Outsourcing your managed IT services can also help you to increase productivity and profitability, allowing you to focus on the day to day task of growing your business.
When you hire Integra Network Services to manage your network you can rest assured, knowing that all of your business solutions are being monitored 24/7. We are dedicated to creating customers for life through exceptional service and support.
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Service/Help Desk
When a client is in need of services or assistance, the very first place that they will come in contact with is the IT service desk. The IT service desk at Integra Network Services is staffed with knowledgeable, experienced team members who can help get your network back on the right track. Available for questions, concerns, tickets and more, the services offered through the IT service desk can help you get the job done.
In addition to logging, investigating and resolving issues, this department delivers important IT customer support. The IT service desk also provides a full range of support service options, ensuring that our clients and any third-party support systems are fully integrated and supported through this primary contact point.
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Virus & Malware Protection
One of the key elements required in running a successful business is to acquire the security and tech resources necessary to stay on top of issues that can threaten your network and your ability to conduct business. Integra Network Services offers an affordable and viable virus and malware protection solution. Our team of expert technicians work to ensure that your network is armed with the latest and most secure virus definitions, updates and patches. Once installed, we have the ability to instantly detect which computer in your network has been compromised and will be immediately alerted if there is any virus activity occurring within your network.
Because we offer virus protection as a service to our clients, you won’t have to pay any upfront licensing fees, annual subscriptions or installation costs beyond the monthly service. If for some reason your antivirus program status is stopped or canceled, it will be automatically restarted by our team to ensure constant coverage. The safety, protection and satisfaction of our customers is our top priority.
Some of the services included in our professional virus protection plan include:
- 24/7 virus and malware protection monitoring and maintenance for complete protection any time, day or night.
- Peace of mind knowing that your virus protection is always up-to-date with current definition updates and patches.
- Service alerts whenever any virus activity occurs within your network and pinpoint accuracy to identify the computer or station at-risk.
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Remote Monitoring
Our monitoring services run 24/7 to manage and maintain your network via a powerful Cloud service that works to effectively monitor the most critical functions of your network. Our remote network monitoring services are proactive, meaning that our goal is to identify any issues within your system before they create a problem. This approach helps our clients to save the time and money that network downtime would ultimately cost.
Our team works to remotely monitor your network via a Cloud-based system that can be configured to keep track of all your important systems. These services include the monitoring of servers, workstations, firewalls, switches, wireless access points, backups, virus detections and much more.
Once a problem is detected, our IT support center is automatically alerted so we can fix it right away. Our staff will correct the problem immediately and then, if necessary, inform you of the issue right away or the next day, depending on your specified preferences for contact. The Remote Monitoring Services at Integra Network Services are available 24 hours a day, 7 days a week. We monitor your system all hours of the night, on weekends and on holidays.
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Audio Visual Managed Services
We know you have invested heavily in your integrated audiovisual system(s). By signing up for Integra’s audiovisual managed service plan you will protect your investment with ongoing proactive audiovisual service, support, monitoring, and preventative maintenance. The following outlines the many benefits you will receive.
Remote Support (Unlimited)
- Integra will supply unlimited remote support; Monday – Friday 8:30am -5:00pm (Excluding all major holidays).
- Contact methods include Email, Web Support Portal, or Phone
Monitoring Service (24x7x365)
- Monitoring and alerting of critical AV devices, services, log events, and performance issues.
- Automatic Integra support ticket generation and alert notification for critical AV devices.
Preventative Maintenance
- Bi-Annual engagements to update software / firmware.
- Perform any other relevant preventative maintenance needed to maintain optimal operation.
- Provide report after maintenance has completed.
AV Documentation
- Maintain any relevant documentation from baseline information.
AV Vendor Management
- Act as a single point of contact for the clients managed A/V equipment (act on behalf of).
Remote AV Device Administration (IP Addressable)
- Perform initial inventory of all devices to be administered.
- Deploy agent software (if applicable).
- Video Conferencing Service support for Zoom, Teams, etc. (if applicable).
- Permissions management.
- OS Patch / service pack / driver / security updates (if device allows).
- Remote automated Audio-Visual Software/Firmware Updates (If device allows).
- Basic system performance monitoring and tuning when necessary.
- Antivirus Protection & Management (For Windows and Mac A/V Workstations only):
Annual Technology Review
- Review existing service (any issues and performance).
- Go over any new items the client wants to change or implement.
- Go over future technology roadmaps (new service offerings).
Optional Services
- Special Events Support (per event @ discounted rate).
- New Onsite Device, Firmware, or Software Install (per visit @ discounted rate).
- Quarterly Dedicated On-Site Engineer (4hr Block) (@ discounted rate).
- 4HRs Dedicated On-Site Engineer. **Block is a set schedule coordinated with client.
- Check all conference rooms and devices for proper functionality.
- Respond to client requests.
Standard Service Level
- Critical Issue Response time: 1 hour (24x7x365)
- Non-Critical Issues Response time: 1 Business Day
- Faulty Hardware Replacement: Best effort based on availability and device warranties maintained by client.
Remote Monitoring and Management Architecture
The following diagram shows a typical customer AV network support architecture.
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Backup
We provide full back-up and recovery services to our clients. We automate this process on a daily basis to ensure that you have a clean and current back-up of your important network data and customer information. This allows us to quickly recover your PCs and your network in the event of a disaster or other emergency. In most cases we can recover your entire system within an hour.
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Cloud Services
The next big thing in application delivery has arrived. Cloud computing takes infrastructure virtualization to a whole new level, allowing businesses to store data and easily access resources. Cloud computing is cost-effective, seamless, flexible and extremely efficient, making it possible for users to access virtual resources on-demand. Learn more about our Cloud Services here!
